Privacy Policy

Last updated: January 10, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Privacy Policy

SECTION 1

Overview

At Syndra Pro, LLC (“Syndra” or the “Firm”), we take privacy issues seriously. By ensuring that you are aware of and understand this Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

SECTION 2

Why do we collect personal information?

Syndra collects personal information to improve the manner by which we operate, offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We will never rent or sell any of the personal information we collect from you to third parties, and we do not share your personal information except as set forth in this Privacy Policy.

SECTION 3

What kind of personal information do we collect?

Syndra collects personal information in a variety of ways when you interact with Syndra, including when you register or create an account; when you place an order; when you use Syndra’s products or services; when you visit Syndra’s pages or pages of certain Syndra partners; when you enter promotions or sweepstakes; when you subscribe to a newsletter; when you correspond or otherwise interact with us; and when you provide feedback in any of our online surveys.

When you interact with our website, log in, register, or open our emails, we (or our service providers) may also collect information about your device and browser. This includes attributes like device type, browser type, IP address, and the pages you visit on our website. We use this data to deliver more relevant ads and communications through various channels like online display media, email, phone calls, or direct mail. You have the right to opt-out of this targeted marketing.

Information we collect may include: your name, email address, phone number, address, product preference information, billing information, demographic information provided by you (such as language, gender, age, content preferences, and personalization information), and personal interest information. On occasion, we may ask for additional information to enable access to certain information, materials, and services. Syndra may combine information about you that we collect with information obtained from business partners or other companies.

SECTION 4

What are cookies and how do we use them?

Cookies are small data files that write to your hard drive for record-keeping purposes when you visit a website. Cookies allow Syndra to measure traffic activity as well as to improve your user experience, for example by remembering your passwords and viewing preferences. Like other major websites, Syndra uses cookies to provide you with a tailored experience when visiting our website and using our products.

We treat any personal information that may be contained in cookies with the same level of confidentiality as other information you provide to us. If you wish to disable cookie functionality, you may do so by changing the security settings on your browser. However, portions of Syndra’s website may not function as efficiently without them.

SECTION 5

What information is collected from other sources?

Social Media Widgets: The Site includes social media features, such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs. These features may collect your IP address, the pages you visit on the Site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy statement of the companies providing them.

Information From Third-Party Services: Syndra may obtain additional personal information from third parties and combine it with the information we collect through the Site. For example, if you log in to our Services via a third-party social media or authentication service, we may access your name, email, and other personal information made available by that service, in accordance with its authorization procedures.

SECTION 6

How do we protect your personal information?

Syndra safeguards your data with physical, electronic, and managerial procedures. For example, we use Secure Sockets Layer (SSL) encryption on web pages used for transactions. However, no system can guarantee complete security of data transmitted online. Users are urged to protect their registration data and passwords.

SECTION 7

How and when do we disclose your personal information?

Syndra may use your personal information to:

Deliver and bill for products and services, and to communicate with you concerning your account.
Improve our products and services by providing personalized content recommendations and other tailored experiences.
Ask you to participate in surveys and provide feedback.
Send updates, targeted advertising, and special offers.
Analyze how our products and services are used.
Facilitate your participation in online forums and manage improper behavior within these forums.

We may share personal information with trusted vendors and partners who assist in delivering services to you, but they are contractually required to keep this information secure and use it only for the purposes for which it is provided.

Syndra may disclose personal information to comply with legal obligations, protect rights, or prevent fraud.

SECTION 8

What are the legal reasons we collect and disclose certain information?

Syndra may share your information:

To comply with legal requirements or process.
To protect the rights and property of Syndra, its affiliates, employees, and customers.
To enforce our terms of use.
To prevent fraud or other illegal activities.
In connection with a business transfer, merger, or acquisition involving Syndra.

SECTION 9

What rights do you have regarding your data?

You have the right to:

Access, correct, block, or delete your personal information.
Opt-out of receiving communications from Syndra.
Adjust cookie settings in your browser to limit data collection.
File a complaint with the appropriate regulatory authority.

European Economic Area (EEA) residents have additional rights under GDPR, including the right to object to data processing and the right to data portability.

SECTION 10

Community Forums

If you participate in interactive features on the Site, such as forums, please note that any information you share may be visible to others. To request removal of your personal information from such areas, contact us at support@syndra.trade. We will make every effort to comply unless legally obligated to retain the information.

SECTION 11

Children’s Privacy

Syndra does not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@syndra.trade.

SECTION 12

Policy Updates

Syndra may update this Privacy Policy from time to time. If significant changes are made, we will notify you via the Site or other appropriate communication channels. Your continued use of our services constitutes acceptance of these changes.

SECTION 13

For questions about this Privacy Policy, please email us at support@syndra.trade.